Refund & Return Policy

Last updated: 30-06-26

At Tom's Tough Crowd, customer satisfaction is important to us. Because all of our products are custom-made and fulfilled by Printful, we follow Printful's return policy.

RETURNS

We only accept returns or issue refunds for products that are: Damaged during shipping Misprinted Defective Incorrect due to a fulfillment error Because every item is made specifically for each customer, we do not accept returns, exchanges, or refunds for buyer's remorse, including but not limited to: Ordering the wrong size Ordering the wrong color Changing your mind after purchase Any other non-defective custom-made product

REPORTING A DAMAGED OR DEFECTIVE ITEM

If your order arrives damaged, defective, or incorrect, please contact us within 10 days of receiving your order. Please email us at tomstoughcrowd@gmail.com and include: Your order number or proof of purchase A clear description of the issue Photos showing the damaged, defective, or incorrect item Once your claim has been reviewed and approved, we will arrange a replacement or refund at no additional cost to you.

Before Returning Any Item

Please do not return any item without contacting us first. Unauthorized returns cannot be processed. If a return is approved, we will provide instructions regarding the return process.

WRONG SHIPPING ADDRESS

If an incorrect or incomplete shipping address is provided by the customer and the shipment is returned, the customer may be responsible for any reshipping costs.

UNCLAIMED SHIPMENTS

Orders that are not claimed and are returned by the carrier may require additional shipping charges if they are reshipped.

EXCHANGES

Because all products are custom-made, we do not offer exchanges, including size exchanges. If a replacement is approved due to a damaged, defective, or incorrect item, we will send a replacement at no additional cost.

NON-RETURNABLE ITEM

We do not accept returns or refunds for: Custom-made or personalized products Products ordered in the wrong size or color Buyer's remorse Sale items Gift cards Any item not affected by a manufacturing or fulfillment defect

REFUNDS

If your claim is approved after review, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to complete the refund process.

QUESTIONS

If you have any questions regarding our Return & Refund Policy, please contact us at: Email:tomstoughcrowd@gmail.com